VIDEO: A Department Playbook: Keys To Creating Your Culture of Always
Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]
Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]
I had my annual mammogram recently when something shocking and unexpected happened. When my name was called, a nurse led me to the changing area. It was warm and [...]
Our Monthly TOP 5 Patient Experience News Stories 5 Fixes For Healthcare That America Needs NOW Joint Commission Cracks Down On Hand Washing High Tech Is Not Always High TOUCH [...]
Our only goal in this space is to provide content that is meaningful to you and your teams. But we know that the most important part of sharing any [...]
Do you have the right people in the right seats on the bus? This was a concept introduced by Jim Collins in his book, “Good To Great” and it’s [...]