Our Newsletter
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]
Intentional Cultures Use Intentional Words
Sometimes we don’t even realize the impact of the words we’re using in daily conversation with patients and with one another. Words hold power and the ones we choose [...]
A Reminder That We’re On The Right Path
It really hit home for me this past week as to why we do what we do here at Integrated Loyalty Systems. Dr. Atul Gawande, a practicing surgeon at [...]
Swapping Graffiti For a Language of Service
Every industry, organization, and business has graffiti – or things that distract from the ideal customer experience. At Integrated Loyalty Systems, we define graffiti as anything that distracts or [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
Ever buy a set of tires for your car? The price is typically posted on a little sign right on the tires. Let’s say it’s $79 per tire. It [...]
Are You Poisoning The Patient Experience With Jargon Monoxide?
Each industry has its own inside language, don’t you think? It’s that jargon or corporate lingo that only employees seem to understand. Using inside terminology isn’t always a bad [...]