Intentional Cultures Use Intentional Words
Sometimes we don’t even realize the impact of the words we’re using in daily conversation with patients and with one another. Words hold power and [...]
One Great Question To Ask Your Customers
Think about the last customer service rep you spoke with over the phone. Would you hire them to work at your organization? It’s an interesting [...]
Our Most Popular Posts Of 2017
Our only goal in this space is to provide content that is meaningful to you and your teams. But we know that the most [...]
How Do You Reward Great Service?
Photo by Igor Ovsyannykov on Unsplash Creative Commons Is there anyone that doesn’t like the classic holiday film It’s A Wonderful Life? Such a great [...]
Customers Want An Emotional Connection: Here’s How To Do It
Have you ever been suckered into staying at one of those timeshare places for hours on end just to get a free _____ (insert the [...]
Why A Free Turkey Dinner Might Not Be A Good Thing
I have an old book filled with recipes handed down through the generations. On page 112 there’s a recipe for apple pie. Page 53 [...]
