Sometimes we don’t even realize the impact of the words we’re using in daily conversation with patients and with one another. Words hold power and the ones we choose [...]
Think about the last customer service rep you spoke with over the phone. Would you hire them to work at your organization? It’s an interesting question and one that [...]
Our only goal in this space is to provide content that is meaningful to you and your teams. But we know that the most important part of sharing any [...]
Photo by Igor Ovsyannykov on Unsplash Creative Commons Is there anyone that doesn't like the classic holiday film It's A Wonderful Life? Such a great reminder of [...]
Have you ever been suckered into staying at one of those timeshare places for hours on end just to get a free _____ (insert the item of your choice here: [...]
I have an old book filled with recipes handed down through the generations. On page 112 there's a recipe for apple pie. Page 53 shows a recipe for chicken [...]
