Two Powerful Tools To Create Peace of Mind For Patients
No worries. That’s really the goal of all customer service efforts, isn’t it? We don’t want our patients or customers to worry about what’s going [...]
How To Create Peace of Mind For Your Customers
This sign might not look like a big deal but for a weary traveler who just arrived on the red-eye, it’s very reassuring. Notice [...]
A Great Way To Handle Hard Conversations
Hard conversations can happen anywhere. Whether it’s a medical exam room, your boss’s office or in your child’s classroom, there are times when the [...]
How A Simple Sticker Can Reassure Parents
We’ve shared the story of how Panera Bread works to reassure customers about what’s in their coffee cup. How? they take the mystery out of [...]
Would You Smoke During a Mammogram?
I had my annual mammogram recently when something shocking and unexpected happened. When my name was called, a nurse led me to the changing area. [...]
The Best Way To Connect With Patients: Caring Out Loud®
What’s the best way to reduce patient complaints? First, it’s important to understand what patients are complaining about related to their care experience. A 2016 [...]
