Keeping Patients In The Loop By Caring Out Loud Caring Out Loud® is the process by which we proactively anticipate needs by communicating clearly (verbally or nonverbally) with others [...]
The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]
This sign might not look like a big deal but for a weary traveler who just arrived on the red-eye, it’s very reassuring. Notice the bottom line which reads, [...]
Hard conversations can happen anywhere. Whether it's a medical exam room, your boss's office or in your child's classroom, there are times when the news is sometimes hard to [...]
We've shared the story of how Panera Bread works to reassure customers about what's in their coffee cup. How? they take the mystery out of when their coffee was brewed. [...]
I had my annual mammogram recently when something shocking and unexpected happened. When my name was called, a nurse led me to the changing area. It was warm and [...]
