The Best Leaders Know This Secret – February 2019
PX Solutions Newsletter: "The Best Leaders Know This Secret" In this issue of the PX Solutions newsletter, Jake shares his secret for improving the patient experience and he shares [...]
Is Cleanliness A Differentiator? Walt Disney Thought So – January 2019
PX Solutions Newsletter: "Is Cleanliness A Differentiator? (Walt Disney Thought So)" In this issue of the PX Solutions newsletter, Jake shares a lasting leadership lesson from Walt Disney and [...]
Our Monthly Roundup of PX In the News – January 9, 2019
TOP 5 PX news stories this month: 5 Habits of Strategic Thinkers 68 Laws of the E.R. And more! READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – December 28
A Thank You message from our President and Chief Experience Officer, Jake Poore, and a recap of our TOP FIVE posts of the year. READ MORE SUBSCRIBE TO [...]
Our Monthly Roundup of PX In the News – December 12, 2018
TOP 5 PX news stories this month: Patient Engagement: The Priority That Healthcare Executives Can No Longer Ignore Building a Grassroots Culture: A Case Study of Baystate Breast and [...]
Inside Our Latest Newsletter: PX Solutions – November 30
What would your patients, customers, and employees say about your organization? Whatever it is, that is your organization's "story." In this issue, Jake talks about the importance of intentionally telling [...]
Our Monthly Roundup of PX In the News – November 14, 2018
TOP 5 PX news stories this month: The Most Insidious Feature of the Electronic Medical Record Secrets of Internal Customer Service Training and Culture Change And more! READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – Oct 31
In this issue, Jake shares the trick to improving patient experiences – and in the spirit of Halloween, quick fixes are a trick, not a treat! Also, a client [...]
Our Monthly Roundup of PX In the News – Oct 10
TOP 5 PX news stories this month: Storytelling Tips To Make You a Better Leader Atul Gawande: On Checklists, Coaching, and What’s Wrong With Healthcare And more! READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – September 30
In this issue, Jake shares the secrets to making a good first impression with patients and employees (100 milliseconds is all the time you have!) Also, a client spotlight [...]
Our Monthly Roundup of PX In the News – Sept 12
TOP 5 PX news stories this month: How 40 Seconds of Compassion Could Save a Life 3 Keys To Creating a Great Employee Recognition Program And more! Inside… READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – Aug 31
Inside Our Latest Newsletter: PX Solutions In this issue, Jake shares the 14 variables that dramatically influence a patient’s likelihood to recommend your facility – do you know them? [...]
Our Monthly Roundup of PX In the News – Aug 8
TOP 5 PX news stories this month: Video tour of the Orlando VA Consumer Perspectives on Patient Experience 2018 And more inside… READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – July 30
In this issue, Jake shares a story about popsicles at the poolside, we take you on a virtual tour of the Orlando VA, and find out what our One [...]
Our Monthly Roundup of PX In the News – July 15
TOP 5 PX news stories this month: All Healthcare is Social What’s the Key to Creating a Culture of Always? And more inside… READ MORE SUBSCRIBE TO OUR [...]
Inside Our Latest Newsletter: PX Solutions
To our patients, everything speaks and everything matters. In this issue, Jake Poore shares a story from his childhood; we celebrate our client successes; and find out our One Big [...]
Our Monthly Roundup of PX In the News
TOP 5 PX news stories this month: Atul Gawande: Curiosity and What Equality Really Means How To Hardwire Random Acts of Kindness So They Become Business as Usual and [...]
Inside Our Latest Newsletter: PX Solutions
Do your volunteers know how important they are? Too often they (or we) dismiss them as being "just a volunteer" but really? The work they do is sacred. Read [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Reduce Patient Anxiety By Putting the Worry In the Room What Mark Zuckerberg Can Learn From Starbucks About Crisis Leadership and [...]
Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
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[vc_row][vc_column][vc_column_text] Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories: Why Healthcare Leaders Should Build a Culture of Development Jake Poore Shares One Powerful Tool You Need To Elevate Your Patient Experience [...]
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[vc_row][vc_column][vc_column_text]Form, Function, and The Art of Positive Distraction Inside: How Disney characters can help the patient experience. Jake talks about the need for balance and the yin and yang of [...]
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[vc_row][vc_column][vc_column_text]Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares his [...]