Our Monthly Roundup of PX In the News – Nov 14
TOP 5 PX news stories this month: Virtual Reality for Cancer Patients Secrets of Internal Customer Service Training And more! READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – Oct 31
In this issue, Jake shares the trick to improving patient experiences – and in the spirit of Halloween, quick fixes are a trick, not a treat! Also, a client [...]
Our Monthly Roundup of PX In the News – Oct 10
TOP 5 PX news stories this month: Storytelling Tips To Make You a Better Leader Atul Gawande: On Checklists, Coaching, and What’s Wrong With Healthcare And more! READ MORE [...]
Our Monthly Roundup of PX In the News – Sept 12
TOP 5 PX news stories this month: How 40 Seconds of Compassion Could Save a Life 3 Keys To Creating a Great Employee Recognition Program And more! Inside… READ MORE [...]
Inside Our Latest Newsletter: PX Solutions – Aug 31
Inside Our Latest Newsletter: PX Solutions In this issue, Jake shares the 14 variables that dramatically influence a patient’s likelihood to recommend your facility – do you know them? [...]
Our Monthly Roundup of PX In the News – Aug 8
TOP 5 PX news stories this month: Video tour of the Orlando VA Consumer Perspectives on Patient Experience 2018 And more inside… READ MORE SUBSCRIBE TO OUR NEWSLETTER [...]
Inside Our Latest Newsletter: PX Solutions – July 30
In this issue, Jake shares a story about popsicles at the poolside, we take you on a virtual tour of the Orlando VA, and find out what our One [...]
Our Monthly Roundup of PX In the News – July 15
TOP 5 PX news stories this month: All Healthcare is Social What’s the Key to Creating a Culture of Always? And more inside… READ MORE SUBSCRIBE TO OUR [...]
Inside Our Latest Newsletter: PX Solutions
To our patients, everything speaks and everything matters. In this issue, Jake Poore shares a story from his childhood; we celebrate our client successes; and find out our One Big [...]
Our Monthly Roundup of PX In the News
TOP 5 PX news stories this month: Atul Gawande: Curiosity and What Equality Really Means How To Hardwire Random Acts of Kindness So They Become Business as Usual and [...]
Inside Our Latest Newsletter: PX Solutions
Do your volunteers know how important they are? Too often they (or we) dismiss them as being "just a volunteer" but really? The work they do is sacred. Read [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Reduce Patient Anxiety By Putting the Worry In the Room What Mark Zuckerberg Can Learn From Starbucks About Crisis Leadership and [...]
Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
Our Newsletter
[vc_row][vc_column][vc_column_text] Most of us thank our doctors in the moment, like when we're in their office or the exam room or the recovery room. But what if we thanked doctors at [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories: Why Healthcare Leaders Should Build a Culture of Development Jake Poore Shares One Powerful Tool You Need To Elevate Your Patient Experience [...]
Our Newsletter
[vc_row][vc_column][vc_column_text]Form, Function, and The Art of Positive Distraction Inside: How Disney characters can help the patient experience. Jake talks about the need for balance and the yin and yang of [...]
Our Newsletter
[vc_row][vc_column][vc_column_text]Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares his [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories: 5 Fixes For Healthcare That America Needs NOW Joint Commission Cracks Down On Hand Washing High Tech Is Not Always High TOUCH [...]
Our Newsletter
[vc_row][vc_column][vc_column_text]Sacred spaces can do wonders for patients and families, during the holidays and all year round. Also, Jake Poore shares a story about guests who forgot where they parked their [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories: Using the Art of Positive Distraction To Create a Better Patient Experience How Hospitals Are Using Patient-Reported Outcomes to Improve Care Listening [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories, including: A Lesson From Disney On How To Train Your Trainers Putting "Care" Back in Healthcare Free White Paper on Patient Experience [...]
Our Newsletter
[vc_row][vc_column][vc_column_text]Main story: Patients don't experience care vertically. They experience care horizontally ... across the entire healthcare organization. Also, Jake Poore explains why your star employee may be a problem in [...]
Our Monthly Roundup of PX In the News
[vc_row][vc_column][vc_column_text]Our Monthly TOP 5 Patient Experience News Stories: Hospitals Allow Family Inside Trauma Bays During Procedures. Your Doctor Will See You Now - Over Your Phone Patients Who Won't Sue [...]
Caring For Others During a Hurricane: This Is What We Do
[vc_row][vc_column][vc_column_text] When A Crisis Happens - a story from a nurse friend on the front lines during Hurricane Harvey. How you can help with hurricane relief efforts. On our blog: [...]