In addition to a myriad of clinical concerns, patients bring different needs and emotions to the exam room, the emergency room, or the hospital room.
Using Patientology, which is the study of the art and science of creating patient-driven experiences, we will examine the needs, wants, stereotypes, and emotions of typical patient profiles. This vital tool empowers care teams to respond appropriately to different patient situations before they can escalate. In this high-energy session, attendees will learn how to customize their communication based on the individual patient rather than on each acuity.
- Examine the four critical components of the Patient Guiding Compass to identify the specific needs, wants, emotions, and stereotypes of each individual patient.
- Learn how to apply Patientology at every touchpoint in the Patient Experience so that it is hardwired, or operationalized, to become business as usual.
- Discover the impact of non-verbal communication on the patients’ ability to hear what you say verbally
- Learn tips and techniques to effectively communicate in an effort save time, reduce risk and increase patient compliance