What We Can Do For You

Improving Patient Experiences

You want to improve patient experiences but you’ve tried other programs and initiatives with only short-lived success? That’s because prescriptive formulas won’t work. We have the solution for long-term lasting results.

Engaging Employees

Your team is already armed with the clinical training and professional expertise patients assume. But what really makes your organization stand out from others is how well your employees deliver the service, kindness, and courtesy patients have come to expect.

Live Events, Speaking and Training

Our top-rated speakers do more than just motivate; we inspire new ideas and drive results. We balance the art of storytelling with real-world examples and audience participation, to ensure retention and lasting value long after the event has ended.

Our Clients Include...

The ILS Difference: Tailored Solutions, Proven Success

Our approach puts you, your patients, and your entire organization at the center of it all. Rather than taking a prescriptive approach, we assess your existing service culture, leadership style, and resources to discover the best solutions for you.

That’s why everything we recommend is designed to be a reflection of your unique organizational culture, not ours (and not anyone else’s).

Since 2001, we’ve worked with hundreds of organizations and thousands of healthcare leaders worldwide. Here’s a few of our clients sharing how our process worked for them:

Mercy Medical Group
Dr. Alan Ertle, Chief Medical Officer

Mercy Imaging Centers
Marjorie Gorthy, Executive Director

The Payoff

Like ripples in water, improving patient experiences can positively impact:

  • Market share

  • Reimbursements (HCAHPS)

  • Employee engagement

  • Physician referrals

  • Physician and employee retention

  • Breadth and depth of patient relationships

Latest News at ILS

Handprints In The Hallway: How Disney Connects Employees To Something Bigger

One of the backstage areas at The Great Movie Ride attraction at Disney’s Hollywood Studios. Think back to all of... read more

Patient Experience In the News

Our Monthly Roundup of PX In the News

Our Monthly TOP 5 Patient Experience News Stories: Using the Art of Positive Distraction To Create... read more

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Upcoming Events

November 12
American College of Healthcare Architects (Jake Poore Delivers Keynote Address) (ACHA)
Kissimmee, FL

November 20
Franciscan Alliance
Mishawaka, IN

December 13-14
American College of Healthcare Executives (ACHE)
Two-Day Cluster Workshop

San Antonio, TX