What We Can Do For You

Improving Patient Experiences

You want to improve patient experiences, but the programs or initiatives you’ve tried were short-lived. Why? Prescriptive formulas don’t work. We have the solution for long-term lasting results.

Engaging Employees

World-class organizations are wildly successful because they know the Employee Experience drives the Customer Experience. The same goes for healthcare. Your employees are the key to creating world-class patient experiences.

Live Events, Speaking and Training

Audiences love our speakers because we do more than just motivate; we inspire new ideas and drive results. In every speech and workshop, we weave storytelling with real-world tools and strategies to provide you with lasting value long after the event has ended.

Our Clients Include...


You want to improve the Patient Experience?
You’re in the right place.

In this FREE WEBINAR, you’ll get 5 tools and strategies you can use right away to take your patient experience to the next level. Ready to get started?

New VIDEO From Jake Poore: "A Department Playbook: Keys To Creating Your Culture of Always"

The Department Playbook is your key to moving from a culture of sometimes to a world-class Culture of Always. Learn how to create your own playbook using our Human-Business-Human® process to create a patient-driven organizational culture where every employee can say this is how we do things here…always.

Watch Jake Poore explain more in his new video from Beryl Institute.


The ILS Difference: Tailored Solutions, Proven Success

Our approach puts you, your patients, and your entire organization at the center of it all. Rather than taking a prescriptive approach, we assess your existing service culture, leadership style, and resources to discover the best solutions for you.

That’s why everything we recommend is designed to be a reflection of your unique organizational culture, not ours (and not anyone else’s).

Mercy Medical Group
Dr. Alan Ertle, Chief Medical Officer

Mercy Imaging Centers
Marjorie Gorthy, Executive Director

The Payoff

Like ripples in water, improving patient experiences can positively impact:

  • Market share

  • Reimbursements (HCAHPS)

  • Employee engagement

  • Physician referrals

  • Physician and employee retention

  • Breadth and depth of patient relationships

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Upcoming Events

February 22
Iowa Hospital Association Executive Academy
One Day Workshop
Des Moines, IA

February 26 – 27
Touchstone Medical Imaging
Cancun, Mexico

March 26 – 27
American College of Healthcare Executives ACHE Congress
Four (4) Congress Sessions
Chicago, IL