What We Can Do For You

Improving Patient Experiences

You want to improve patient experiences, but the programs or initiatives you’ve tried were short-lived. Why? Prescriptive formulas don’t work. We have the solution for long-term lasting results.

Engaging Employees

World-class organizations are wildly successful because they know the Employee Experience drives the Customer Experience. The same goes for healthcare. Your employees are the key to creating world-class patient experiences.

Live Events, Speaking and Training


Audiences love our speakers because we do more than just motivate; we inspire new ideas and drive results. In every speech and workshop, we weave storytelling with real-world tools and strategies to give you lasting value long after the event ends.

Our Clients Include...

FREE WEBINAR! REGISTER NOW

You want to improve the Patient Experience?
We can help.

In this FREE WEBINAR, you’ll get 5 tools and strategies you can use right away to take your patient experience to the next level. Ready to get started?

New VIDEO From Jake Poore: "A Department Playbook: Keys To Creating Your Culture of Always"

The Department Playbook is the key to moving from a culture of sometimes to a world-class Culture of Always. Learn how to create your own playbook using our Human-Business-Human® process.

Jake Poore explains more in his new video from The Beryl Institute.

playbook

The ILS Difference: Tailored Solutions, Proven Success

Our approach puts you, your patients, and your entire organization at the center of it all. Rather than taking a prescriptive approach, we assess your existing service culture, leadership style, and resources to discover the best solutions for you.

That’s why everything we recommend is designed to be a reflection of your unique organizational culture, not ours (and not anyone else’s).

Mercy Medical Group
Dr. Alan Ertle, Chief Medical Officer

Mercy Imaging Centers
Marjorie Gorthy, Executive Director

The Payoff

Like ripples in the water, improving patient experiences can positively impact:

  • Market share

  • Reimbursements (HCAHPS)

  • Employee engagement

  • Physician referrals

  • Physician and employee retention

  • Breadth and depth of patient relationships

Latest Posts From Our Popular Blog and Newsletter

quick fixes

Quick Fixes To Patient Experience Are A Trick – Not A Treat

This time will be different! she says. But it never is. No matter how many times Lucy says she won’t pull... read more

Patient Experience In the News

Our Monthly Roundup of PX In the News

TOP 5 PX news stories this month: Storytelling Tips To Make You a Better Leader Atul Gawande:... read more

Upcoming Events

February 21, 2019 
2019 IHA Hospital Advanced Leadership Academy
“Your Leadership Promise: Leading and Sustaining A World-Class Service Culture”
Orlando, FL