Human Business Human

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Feb, 12, 2019 Feb, 12, 2019

Open Early, Stay Late: How Disney and Hallmark Delight Customers

By |2019-02-13T20:09:06+00:00February 12, 2019|Categories: Blog Posts|Tags: |

A Simple Way That Disney and Hallmark Delight Customers Sometimes we find inspiration when we're not even looking for it. This morning, I stopped at my local Hallmark store [...]

Jan, 17, 2019 Jan, 17, 2019

The Art of A Sincere Apology (Inspiration From Ben Franklin)

By |2019-02-12T14:06:34+00:00January 17, 2019|Categories: Blog Posts|Tags: |

The Art of A Sincere Apology (Inspiration from Ben Franklin) “Never ruin an apology with an excuse.” - Ben Franklin Today is the birthday of one of my favorite [...]

Jul, 12, 2018 Jul, 12, 2018

Your Rude Employees Can Be The Secret To Culture Change

By |2018-12-08T21:41:21+00:00July 12, 2018|Categories: Blog Posts|Tags: , , , |

A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]

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