
Jake Poore is a master storyteller who infuses expertise and humor to connect with audiences. An in-demand international speaker, Jake has delivered 1000s of presentations to groups large and small — from the c-suite to front-line employees, small group workshops to annual meetings. Jake consistently receives top ratings from audiences and he always leaves them with tangible ideas they can use right away to improve the patient and employee experience.
Below is a sampling of the speech topics we offer. Can’t find what you’re looking for? Give us a call at (407) 859-2826 or drop us a line here (Info@WeCreateLoyalty.com) to explore more options to customize a presentation for your next event.
Add An Actress To Share “The Voice of The Patient”
Jake’s Mission: To Elevate The Human Side of Healthcare
Most Popular Speeches
Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to success and how you can build it within your own service area.
In this dynamic presentation, Jake will share a simple tool to help you weave loyalty into your operational protocols. He’ll share the two levels of every patient interaction and how, when those levels are balanced, trust is established and reinforced between patients and caregivers. This simple-but-elegant concept not only applies to individual patient interactions; it will also impact your team huddles and meetings, how you conduct employee one-on-ones, how you write your daily emails — in short, it will show the value of treating employees exactly the way you want them to treat patients.
How do you move from merely satisfying patients to loyalty and ultimately, advocacy?
How do you earn higher patient satisfaction scores, inspire a highly engaged workforce, and produce a more robust bottom line?
The key to driving each of these outcomes is to deliver a Patient Experience that not only meets clinical objectives but also exceeds service expectations. Why? Because the Patient Experience is affected by everything that happens on the clinical side as well as the non-clinical or service side of care.
Studies show nearly 90% of patients want to know their medical costs in advance of receiving care. By providing the service of greater transparency in costs up front, in a hassle-free, easy to understand manner, we can reduce the stress and anxiety patients feel when it comes to the healthcare choices they face for themselves and for their family.
In this dynamic presentation, Jake Poore will share with you the root of patient loyalty, and the best practices that lead to it.
Join Jake Poore as he shares the challenges and successes healthcare organizations experience in striving to reach a high degree of excellence and consistency in patient interactions. He will share the two levels of every client interaction and how, when those levels are always handled well, trust is established and reinforced between clients and caregivers.
Amid all the chatter about big data, analytics, and evidence-based medicine, there is one fundamental truth: healthcare organizations and their team members are transformed by their stories.
Go with Jake as he takes you on a storytelling journey sharing best practices and lessons learned from organizations known for their exceptional experiences, delivered seamlessly and consistently, and guiding your leaders to develop their own stories to share.
Applying Disney Service Excellence to Healthcare
In order for us to personalize this highly popular speech, we’ll need to be in touch with you to learn more your organizational needs and goals. This is a necessary first step so we can customize this speech (which shares lessons learned and the very best practices of Disney’s world-class service culture) to ensure a perfect fit for you and your organization.
Note: Jake has a forthcoming book, “99 Lessons Learned from Disney to Improve the Patient Experience,” which will be published soon. Contact us to learn more.
In this dynamic presentation, Jake shares the keys to creating and sustaining exceptional employee and patient experiences, and pitfalls to avoid.
Note: Jake has a forthcoming book, “99 Lessons Learned from Disney to Improve the Patient Experience,” which will be published soon. Contact us to learn more.
Board and Executive Level
Patients want to be cared for but they also demand to be handled with care. And, they want it delivered consistently … in a culture of always. They want you to treat their illness while also treating them as unique individuals.
In this dynamic presentation, you will see the successful case study of how it was accomplished at Dignity Health clinics and hospitals, through a proven LEAN-like approach to dissecting both the art and science of culture to create blueprints for hardwiring sustainable world-class patient experiences.
Additionally, he will share the keys to creating and sustaining exceptional employee and patient experiences, and pitfalls to avoid.
New Book
Click here to order your copy of Jake’s new book, 99 Lessons Learned From Disney To Improve the Patient Experience
Latest Events

Latrice Miller, MBA
Manager, Leadership Development & Career Advancement
American Society of Anesthesiologists (ASA)
Jake was outstanding! I can’t wait to see the feedback. You were a hit. Thank you, THANK YOU for being so good and so easy to work with. Dahlia had sent me a note saying what a pleasure it was to work with you. You win on the virtual digital arrangement!
Anita Halvorsen, FACHE
Senior Vice President, Executive Engagement
American College of Healthcare Executives
There are storytellers who come in, and you think, oh, that’s a sad story, but they leave and you say, so what? Jake Poore has the ability to tell a story and get every person who hears it to realize the “so what”- how I apply that in my role no matter who I am.
Carmen Kane
Mayo Clinic