/Tag: Leadership
Nov, 12, 2018 Nov, 12, 2018

Who’s Caring For Those That Care For Others?

By |2019-01-29T13:39:42-05:00November 12, 2018|Categories: Blog Posts|Tags: , , |

The Danger in Calling Doctors and Nurses Superheroes I’m obsessed with the new TV show, “New Amsterdam.” Have you seen it? It takes place at a hospital in New [...]

Aug, 22, 2018 Aug, 22, 2018

3 Keys to Creating a Great Employee Recognition Program

By |2018-09-10T12:32:35-05:00August 22, 2018|Categories: Blog Posts|Tags: , |

Do you have a gotcha culture where employees feel like they're getting called out for doing something wrong rather than receiving recognition for doing something right? How would your [...]

Jul, 12, 2018 Jul, 12, 2018

Your Rude Employees Can Be The Secret To Culture Change

By |2018-12-08T21:41:21-05:00July 12, 2018|Categories: Blog Posts|Tags: , , , |

A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]

Mar, 6, 2018 Mar, 6, 2018

The Employee Experience DRIVES the Customer Experience

By |2018-12-08T21:48:30-05:00March 6, 2018|Categories: Blog Posts|Tags: , , |

As leaders, when we talk about improving the patient or customer experience, we must remember that if we're not caring directly for patients or customers, then we need to [...]

Feb, 6, 2018 Feb, 6, 2018

VIDEO: A Department Playbook: Keys To Creating Your Culture of Always

By |2018-12-08T21:50:11-05:00February 6, 2018|Categories: Blog Posts|Tags: , , , , , , , |

Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]

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