Leadership

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Your Rude Employees Can Be The Secret To Culture Change

2018-12-08T21:41:21-05:00July 12, 2018|Tags: , , , |

A few years ago, I called a senior level client and was surprised to hear her answer the call herself. Usually, her administrative assistant answered all calls. She later [...]

VIDEO: A Department Playbook: Keys To Creating Your Culture of Always

2018-12-08T21:50:11-05:00February 6, 2018|Tags: , , , , , , , |

Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]

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