Service Excellence

/Tag: Service Excellence
Jul, 24, 2018 Jul, 24, 2018

A Virtual Tour of the Orlando VA: Experience Lives In The Details

By |2018-12-08T21:41:11-05:00July 24, 2018|Categories: Blog Posts|Tags: , , |

Experience Lives In The Details a post by ILS contributor Sarah Collins On a recent tour of the VA Medical Center in Lake Nona, FL, it was apparent right [...]

Feb, 6, 2018 Feb, 6, 2018

VIDEO: A Department Playbook: Keys To Creating Your Culture of Always

By |2018-12-08T21:50:11-05:00February 6, 2018|Categories: Blog Posts|Tags: , , , , , , , |

Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]

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