Service Excellence

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Jake Poore Featured In New Book on Healthcare by Dr. Jonathan Burroughs

2020-02-14T11:14:55-05:00February 13, 2020|Tags: , |

Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, is a contributing author to Essential Operational Components for High-Performing Healthcare Enterprises, a new book by Dr. Jonathan [...]

VIDEO: A Department Playbook: Keys To Creating Your Culture of Always

2018-12-08T21:50:11-05:00February 6, 2018|Tags: , , , , , , , |

Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]

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