Is Your New Employee Orientation A Cracker Jack Box – Or a Pandora’s Box?
They say you only have one chance to make a good first impression, right? You jump through hoops trying to get the right people into your organization. You invest [...]
Are You Poisoning The Patient Experience With Jargon Monoxide?
Each industry has its own inside language, don’t you think? It’s that jargon or corporate lingo that only employees seem to understand. Using inside terminology isn’t always a bad [...]
The Link Between Kindness and Loyalty
It just makes sense, doesn’t it? If you treat people with kindness, they’ll reward you with their loyalty. It’s a simple concept, but it’s not always easy to instill [...]
The One Phrase We Need To Get Rid Of
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
Which Patient Belongings Bag Would YOU Prefer?
When talking about the patient experience, it’s important to remember that it’s often the little things we take for granted that can leave the biggest impression. For instance, healthcare [...]
What Grows In The Garden
The world is filled with plants and creatures that can live in what would seem to be inhospitable situations. In almost any conditions, there is something that lives and [...]