Calgon Take Me Away!
I may be dating myself here, but do you remember that old commercial from the 1970s? It showed a mom utterly exhausted from dealing with the house, her boss, [...]
They Brought Me Back Into The Human Race
An extraordinary testimonial from a VP at Stanford Health Care, who unexpectedly became a surgical patient. Listen as he shares his experience as the patient – his fears and [...]
A Compassion-Filled Final Farewell
As we all know, death is a part of life. When a loved one passes, it becomes a sacred time of mourning and remembrance for the family members. Something [...]
Will You Stand Under The Arch?
In any organization, trust and accountability begin with top leadership. After all, if your decision-makers don’t have much confidence in your product or service, how will your employees? And [...]
Taking Customer Service to New Heights
At 35,000 feet above the earth, moving at 550 MPH, I open my laptop and get busy to work. Suddenly, a nice person walks by and says, “Excuse me [...]
On The Path Toward Exceptional Patient Experiences
Our team recently wrapped up a workshop with the dedicated professionals at Baystate Health Women's Services in western Massachusetts. Their team consisted of caregivers and staff from every department [...]