Tootsie Rolls Can Speak!
A post by ILS team member, Eric Kidwell: My wife and I recently joined a new gym. I won’t name the chain, but one of their little touches is [...]
Be Resolved!
A recent study showed that only 10% of people keep their New Year’s resolutions. That doesn’t indicate that people are particularly “resolved” when they decide what changes they want [...]
Wishes
One of the things I always try to do when I interview providers, staff, or patients is give them a “wish.” I tell them to imagine that I could [...]
Healthcare Car Lot
A post by ILS team member, Eric Kidwell: One of the things that makes healthcare so different from anything other business is that very few people are competing on [...]
Coffee Talk
Sometimes a very simple thing can show empathy and caring in a way that feels small but is really important. For example, I was at a Panera Bread in [...]
Your Locker Room Culture
Two stories from the sports world are showing us how important an organizational culture can be. First, the Boston Red Sox. Just two years ago, they were a culture [...]