/Tag: Kindness
Apr, 30, 2018 Apr, 30, 2018

Hardwiring Random Acts of Kindness So They Become Business As Usual

By |2018-12-08T21:45:55+00:00April 30, 2018|Categories: Blog Posts|Tags: , , , , |

Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]

Nov, 21, 2017 Nov, 21, 2017

Showing Kindness and Gratitude In A Team Meeting – Here’s How We Do It

By |2018-12-08T22:30:20+00:00November 21, 2017|Categories: Blog Posts|Tags: , , , |

Like many of you, I hold regular staff meetings with my team. The agenda is usually jam-packed with follow-up items and project updates. But before we get to the [...]

Nov, 14, 2017 Nov, 14, 2017

Creating a Patient-Driven Model For Care

By |2018-12-08T22:30:13+00:00November 14, 2017|Categories: Blog Posts|Tags: , , , , , , |

In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]

Nov, 7, 2017 Nov, 7, 2017

Handprints In The Hallway: How Disney Connects Employees To Something Bigger

By |2018-12-08T22:32:41+00:00November 7, 2017|Categories: Blog Posts|Tags: , , , , , |

One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]

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