Patient-Driven Care

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Creating a Patient-Driven Model For Care

2018-12-08T22:30:13-05:00November 14, 2017|Tags: , , , , , , |

In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]

Article: Volume to Value: Bridging the Gap Between Clinical and Service Excellence

2018-10-16T15:03:33-04:00May 31, 2017|Tags: , , |

If you ask 50 people to define “the Patient Experience”, you’re sure to get 50 different answers. While there are many definitions, we’ve adopted what is considered to be [...]

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