Cancer Fighters Heal Through Shared Experiences
Three of the most frightening words we hope you never hear are: You. Have. Cancer. Even the most skilled doctors and nurses, the most sympathetic family members, the most [...]
Kevin MD | Patient Experience Builds Brand Equity
Health care in the U.S. continues its radical transformation with the rollout and rapid adoption of high-deductible insurance plans. More than even value-based purchasing, this has the potential to [...]
Now Boarding: Frustrated Passengers
Recently, I was in an airport where harsh weather conditions caused many flights to be delayed, including mine. I was eager to get home and the delays meant I’d be [...]
The Chief of Hugs and Kisses xoxo
Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]
Call Patients By The Name They Prefer
Is there a difference in how you feel when you walk into your doctor’s office versus the local coffee shop? How do they greet you? DO they greet you? [...]
The Secret To Being a Great Doctor
A few years ago, Dr. Richard Belitsky of the Yale School of Medicine addressed his incoming class. The audience was filled with students in the middle of their education [...]