stand under the archIn any organization, trust and accountability begin with top leadership.

After all, if your decision-makers don’t have much confidence in your product or service, how will your employees? And if your employees don’t buy it, how can you expect your customers to believe it?

It’s easy to talk the big talk about what your organization is all about. You can take out fancy advertisements touting your latest products and offerings. But at the end of the day, if you aren’t standing under the arch of your service promise, confident that your team can deliver, you’re really just compromising the integrity of your organization.

Management expert and author Michael Armstrong said:

“The ancient Romans had a tradition: whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: he stood under the arch.”

How do you guarantee your work?

How do you guarantee that your organization will deliver?

And most importantly, are you willing to stand under the arch of your service promise?

I’d love to hear your thoughts. Leave a comment here or send us a tweet @jakepoore.