Random Acts Of Kindness

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Hardwiring Random Acts of Kindness So They Become Business As Usual

2018-12-08T21:45:55-05:00April 30, 2018|Tags: , , , , |

Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]

The Chief of Hugs and Kisses xoxo

2018-12-08T22:12:29-05:00February 14, 2015|Tags: , , , , , |

Every Valentine’s Day, the ubiquitous “XO” symbol appears on cards, letters, stickers, candy hearts and Hallmark commercials. It’s everywhere. But where does this symbol come from and what does [...]