Inside: How Disney characters can help the patient experience.Jake talks about the need for balance and the yin and yang of Patient Experience.VIDEO: Jake shares his best strategy for creating [...]
Hard conversations can happen anywhere. Whether it's a medical exam room, your boss's office or in your child's classroom, there are times when the news is sometimes hard to [...]
There is both anecdotal and data-driven evidence as to why patients sue. But I have a hunch. It’s because they feel slighted. Ignored. Talked down to. Brushed off. These [...]
I remember one Valentine's Day afternoon when my younger daughter was sick. She was running a fever and we were out of medicine, so I made a quick trip [...]
Designing For Loyalty: How Healthcare Design Can Drive Positive, Memorable Patient Experiences | HCDesign Magazine An interview with Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems [...]
Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]
