Our Newsletter
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]
VIDEO: Jake Talks About Today’s Big Healthcare Announcement
Today, Amazon, Berkshire Hathaway, and JP MorganChase made an announcement that their three mega-successful organizations will partner together to innovate new ways of cutting healthcare costs and streamlining the [...]
How A Simple Sticker Can Reassure Parents
We've shared the story of how Panera Bread works to reassure customers about what's in their coffee cup. How? they take the mystery out of when their coffee was brewed. [...]
Would You Smoke During a Mammogram?
I had my annual mammogram recently when something shocking and unexpected happened. When my name was called, a nurse led me to the changing area. It was warm and [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories 5 Fixes For Healthcare That America Needs NOW Joint Commission Cracks Down On Hand Washing High Tech Is Not Always High TOUCH [...]
Intentional Cultures Use Intentional Words
Sometimes we don’t even realize the impact of the words we’re using in daily conversation with patients and with one another. Words hold power and the ones we choose [...]