NHIA Infusion Magazine | The Power of Connections by Jake Poore
There is great power in the human connections we make, especially in health care. Our team calls this focus on making connections the "human side of health care." And we [...]
There is great power in the human connections we make, especially in health care. Our team calls this focus on making connections the "human side of health care." And we [...]
Become A Next-Tier High-Reliability Organization| ACHE Healthcare Executive Magazine by Jake Poore A key step to becoming a next-tier, high-reliability organization is not just improving safety protocols but also [...]
Designing For Loyalty: How Healthcare Design Can Drive Positive, Memorable Patient Experiences | HCDesign Magazine An interview with Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems [...]
Beryl Institute | "Sometimes Is The Enemy of Always" by Jake Poore If good is the enemy of great in business (as author Jim Collins suggests), then in healthcare, [...]
Dignity Health Medical Foundation had a great marketing message: Hello humankindness. But that’s not the way all of its patients saw it. Like the man who complained that the [...]
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore Many say the definition of insanity is doing the same thing over and over again and [...]