There is great power in the human connections we make, especially in health care. Our team calls this focus on making connections the "human side of health care." And we [...]
Become A Next-Tier High-Reliability Organization| ACHE Healthcare Executive Magazine by Jake Poore A key step to becoming a next-tier, high-reliability organization is not just improving safety protocols but also [...]
Designing For Loyalty: How Healthcare Design Can Drive Positive, Memorable Patient Experiences | HCDesign Magazine An interview with Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems [...]
Beryl Institute | "Sometimes Is The Enemy of Always" by Jake Poore If good is the enemy of great in business (as author Jim Collins suggests), then in healthcare, [...]
Dignity Health Medical Foundation had a great marketing message: Hello humankindness. But that’s not the way all of its patients saw it. Like the man who complained that the [...]
ACHE Healthcare Executive Magazine | When Culture and Strategy Collide by Jake Poore Many say the definition of insanity is doing the same thing over and over again and [...]
