If Your Hair Salon (Or Barber Shop) Ran Your Hospital
Stop for a moment and think about who cuts your hair. Is it a man or a woman? How long have you been going to that salon or barber [...]
Empathy is the Best Sales Tool
Yesterday, a friend and I noticed some Cub Scouts selling popcorn at the exit of our local grocery store. My friend said to me, “I’m so tired of all [...]
In Healthcare, Who’s Got Your Back?
As a Floridian, it’s not too often that I get to cheer for hockey. But recently while my family and I were watching the NHL playoffs, we went crazy [...]
When Things Don’t Go As Planned, Is Your Team Empowered To Make Things Right?
One of the problems with having scripts for employees to follow is that they won't know what to do when things go off script (as they often do). Will [...]
Swapping Graffiti For a Language of Service
Every industry, organization, and business has graffiti – or things that distract from the ideal customer experience. At Integrated Loyalty Systems, we define graffiti as anything that distracts or [...]
How To Move From a Transaction to An Experience
Ever wonder what makes some organizations better than others? Often, it has little to do with products or services, although those things need to be good. What really makes [...]