3 Strategies to Boost Your Productivity
I heard a speaker a few weeks ago who asked the audience, “Is your list of emails your daily to-do list?” Many of us laughed at first, but then [...]
Would You Eat At This Restaurant?
You choose a restaurant for lunch. THIS is what their bathroom looks like. Now … The question is – even if you’ve never eaten here before, can you guess how [...]
Service Recovery: It’s All About Heart
(A post by one of our ILS team members.) Service Recovery. In business, it’s a system to help employees correct customer situations that have gone wrong. At Integrated Loyalty Systems, [...]
What Do Patients See?
“You can never really know a man until you’ve walked a mile in his shoes.” To be able to see and experience things from another person’s point of view [...]
Managing Expectations: Disney’s Formula For Success
Some of my fondest memories and greatest business lessons came from my nearly two decades working for the Walt Disney Company. While I was there, I learned one of [...]
What Does Rounding Have To Do With Your FitBit?
You may have an idea about what’s going on in your operation, but how can you be sure? What if your idea doesn’t quite match up to reality? Listen [...]