By Kim Court If you ask 50 people to define “the Patient Experience”, you’ll get 50 different answers. While there are many definitions, we’ve adopted what is considered to [...]
A Lesson From Disney On Caring For Employees. A Message From Jake Poore: "Caregivers Need To Be Cared For Too" Video message from Dr. Alan Ertle, Chief Medical Officer [...]
By Jake Poore You never get a second chance to make a first impression. Think back: when was your last encounter with customer service personnel? What do you remember [...]
By Kim Court Hospitals exist to heal, treat, and provide comfort to patients during times when they are unable to do so within their homes. There are numerous hospitals [...]
Dignity Health Medical Foundation had a great marketing message: Hello humankindness. But that’s not the way all of its patients saw it. Like the man who complained that the [...]
It really hit home for me this past week as to why we do what we do here at Integrated Loyalty Systems. Dr. Atul Gawande, a practicing surgeon at [...]
