Service Recovery

/Tag: Service Recovery
May, 29, 2018 May, 29, 2018

How To Get Your Employees To Stop Passing The Buck

By |2018-12-08T21:44:04-05:00May 29, 2018|Categories: Blog Posts|Tags: , , , |

You know the expression, ‘the buck stops here’? Wouldn’t it be great if every employee in every industry stopped passing the buck? Imagine, a world where engaged employees took [...]

May, 10, 2016 May, 10, 2016

When Things Don’t Go As Planned, Is Your Team Empowered To Make Things Right?

By |2018-12-08T22:24:16-05:00May 10, 2016|Categories: Blog Posts|Tags: , , |

One of the problems with having scripts for employees to follow is that they won't know what to do when things go off script (as they often do). Will [...]

Jan, 19, 2010 Jan, 19, 2010

Service Recovery: Finding (and fixing) Your Mistakes

By |2018-12-08T21:55:22-05:00January 19, 2010|Categories: Blog Posts|Tags: , |

After nearly 20 years with the Walt Disney Company in Orlando and in Paris, France, Service Recovery has become second nature to me, and I am never surprised anymore. [...]