Eating An Elephant
When I scroll through Facebook, it’s unusual to come across anything that stops me in my tracks. But this afternoon, one post did. It was from a neighbor whose [...]
Beryl Institute | Sometimes Is The Enemy of Always by Jake Poore
Beryl Institute | "Sometimes Is The Enemy of Always" by Jake Poore If good is the enemy of great in business (as author Jim Collins suggests), then in healthcare, [...]
Disney’s Secrets to Great Customer Service
When it comes to great customer service, Disney often stands above and beyond all others. One of the greatest lessons I learned while working there so many years ago [...]
Can An Organization Be Safe AND Nice?
By Jake Poore The best health systems have safety as their top priority. In fact, care facilities where safety is not the highest priority usually don’t stay in business [...]
White Paper: Making the Most of a Patient Advisory Council
A hospital is only as good as the sum of its resources. It takes every department, from facilities and food service to nursing and surgeons, to work together for the [...]
Are You Ready To Be Patient-Driven?
By Kim Court Everyone is talking about ways to improve the patient experience. New initiatives, slogans, campaigns or programs of the month are introduced one after another but nothing [...]