Why A Free Turkey Dinner Might Not Be A Good Thing
I have an old book filled with recipes handed down through the generations. On page 112 there's a recipe for apple pie. Page 53 shows a recipe for chicken [...]
Showing Kindness and Gratitude In A Team Meeting – Here’s How We Do It
Like many of you, I hold regular staff meetings with my team. The agenda is usually jam-packed with follow-up items and project updates. But before we get to the [...]
Creating a Patient-Driven Model For Care
In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Using the Art of Positive Distraction To Create a Better Patient Experience How Hospitals Are Using Patient-Reported Outcomes to Improve Care [...]
Handprints In The Hallway: How Disney Connects Employees To Something Bigger
One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]
How To Create Peace of Mind For Patients
In healthcare, our number one job is to figure out how to lower fear, anxiety, trepidation, and surprise so we can create peace of mind for patients and families. [...]