One Great Question To Ask Your Customers
Think about the last customer service rep you spoke with over the phone. Would you hire them to work at your organization? It’s an interesting question and one that [...]
Our Most Popular Posts Of 2017
Our only goal in this space is to provide content that is meaningful to you and your teams. But we know that the most important part of sharing any [...]
How Do You Reward Great Service?
Photo by Igor Ovsyannykov on Unsplash Creative Commons Is there anyone that doesn't like the classic holiday film It's A Wonderful Life? Such a great reminder of [...]
Getting The Right People On The Bus
Do you have the right people in the right seats on the bus? This was a concept introduced by Jim Collins in his book, “Good To Great” and it’s [...]
Customers Want An Emotional Connection: Here’s How To Do It
Have you ever been suckered into staying at one of those timeshare places for hours on end just to get a free _____ (insert the item of your choice here: [...]
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Sacred spaces can do wonders for patients and families, during the holidays and all year round.Also, Jake Poore shares a story about guests who forgot where they parked their car [...]