On The Saddest Day: How An Act of Kindness Exceeded My Expectations
A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]
The Art of Positive Distraction: Signs, Signs, Everywhere Signs
Do you ever just block out all the directions or signs you see every day? Not the important ones, like Stop Signs or Do Not Enter signs. I mean [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories, including: A Lesson From Disney On How To Train Your Trainers Putting "Care" Back in Healthcare Free White Paper on Patient [...]
Are You Unknowingly Whittling Away at the Patient Experience?
Did you ever run relay races in school? You had to successfully pass the baton off to the kid in front of you and hope you (or they) didn’t [...]
A Lesson From Disney On How To Train Your Trainers
Disney has an ingenious technique for training their trainers and it's somewhat of an insider's secret. It works like a charm and it can work for you, too. Anticipatory [...]
Our Newsletter
Main story: Patients don't experience care vertically. They experience care horizontally ... across the entire healthcare organization. Also, Jake Poore explains why your star employee may be a problem [...]