Expectations

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Creating a Patient-Driven Model For Care

2018-12-08T22:30:13-05:00November 14, 2017|Tags: , , , , , , |

In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]

Handprints In The Hallway: How Disney Connects Employees To Something Bigger

2018-12-08T22:32:41-05:00November 7, 2017|Tags: , , , , , |

One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]

On The Saddest Day: How An Act of Kindness Exceeded My Expectations

2018-12-08T22:32:56-05:00October 24, 2017|Tags: , , , , , |

A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]

Unexpressed Expectations Can Lead To Unexpected Resentments

2018-12-08T22:19:49-05:00December 4, 2015|Tags: , , , , |

To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]