Expectations

/Tag: Expectations
Nov, 14, 2017 Nov, 14, 2017

Creating a Patient-Driven Model For Care

By |2018-12-08T22:30:13-05:00November 14, 2017|Categories: Blog Posts|Tags: , , , , , , |

In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]

Nov, 7, 2017 Nov, 7, 2017

Handprints In The Hallway: How Disney Connects Employees To Something Bigger

By |2018-12-08T22:32:41-05:00November 7, 2017|Categories: Blog Posts|Tags: , , , , , |

One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]

Oct, 30, 2017 Oct, 30, 2017

How To Create Peace of Mind For Patients

By |2018-12-08T22:32:49-05:00October 30, 2017|Categories: Blog Posts|Tags: , , , , , |

In healthcare, our number one job is to figure out how to lower fear, anxiety, trepidation, and surprise so we can create peace of mind for patients and families. [...]

Oct, 24, 2017 Oct, 24, 2017

On The Saddest Day: How An Act of Kindness Exceeded My Expectations

By |2018-12-08T22:32:56-05:00October 24, 2017|Categories: Blog Posts|Tags: , , , , , |

A couple of months ago, our family dog died unexpectedly. Cheery way to begin a blog post, right? But it’s true. He collided with another dog in a freak [...]

Dec, 4, 2015 Dec, 4, 2015

Unexpressed Expectations Can Lead To Unexpected Resentments

By |2018-12-08T22:19:49-05:00December 4, 2015|Categories: Blog Posts|Tags: , , , , |

To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]