Customer Experience

/Tag: Customer Experience
Mar, 10, 2019 Mar, 10, 2019

How Warby Parker Delivers On The Promise of Their Brand

By |2019-03-18T14:17:38+00:00March 10, 2019|Categories: Blog Posts|Tags: , , |

Can you tell your brand story in 100 words or less? Warby Parker, the online eyeglasses retailer, sure can. Here’s their brand story: Now that you know their story, [...]

Apr, 30, 2018 Apr, 30, 2018

Hardwiring Random Acts of Kindness So They Become Business As Usual

By |2018-12-08T21:45:55+00:00April 30, 2018|Categories: Blog Posts|Tags: , , , , |

Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]

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