Customer Experience

/Tag: Customer Experience
Jun, 18, 2019 Jun, 18, 2019

When Efficiency Trumps Compassion and Courtesy

By |2019-06-18T15:55:47-04:00June 18, 2019|Categories: Blog Posts|Tags: , , , |

Safety should always be the number one priority. But what happens when compassion and courtesy are trumped in our pursuit of efficiency? Picture this. I was in a hotel [...]

Apr, 30, 2019 Apr, 30, 2019

If Tow Truck Drivers Ran Your Hospital

By |2019-04-30T15:32:31-04:00April 30, 2019|Categories: Blog Posts|Tags: , , , , |

A post by ILS Vice President, Kwesi Johnson After a long work week, Friday evening is typically the time when many professionals are happy to leave work in the office [...]

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