The One Phrase We Need To Get Rid Of
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
Do you and your employees know the difference between daily job tasks and the role you play in contributing to patients’ overall healing experience? If the answer is no, [...]
When talking about the patient experience, it’s important to remember that it’s often the little things we take for granted that can leave the biggest impression. For instance, healthcare [...]
The world is filled with plants and creatures that can live in what would seem to be inhospitable situations. In almost any conditions, there is something that lives and [...]
A post by ILS team member, Eric Kidwell: My wife and I recently joined a new gym. I won’t name the chain, but one of their little touches is [...]
A recent study showed that only 10% of people keep their New Year’s resolutions. That doesn’t indicate that people are particularly “resolved” when they decide what changes they want [...]
One of the things I always try to do when I interview providers, staff, or patients is give them a “wish.” I tell them to imagine that I could [...]