The World Series
The professional baseball season is 162 games and as many as 19 games in the playoffs so you can just feel the relief through the happiness of the team [...]
Techno Fail
Traditional thinking is that technology makes things faster and better, right? Not always. For example, just yesterday I was trying to have some workbooks printed at a national chain [...]
Think Before You Speak
A post by ILS team member Eric Kidwell: My mother is in a nursing home. She has dementia. It has been rough. Today, she called me and told me [...]
You Are What You Pay For
Working with organizations all over the country, I find that common sense is not always common practice. One great example is that while so many health care organizations claim [...]
“I Get To Take Care Of You Today”
Somewhere along the way, waiters and waitresses stopped saying “I’m your waitress” and instead changed to “I’ll be taking care of you tonight.” I don’t have a problem with [...]
Patient Math
Jack goes to the doctor. He pays his $50 co/pay for the visit. He assumes that the visit must cost about $300 total though he doesn’t really know. The [...]