Unexpressed Expectations Can Lead To Unexpected Resentments
Ever buy a set of tires for your car? The price is typically posted on a little sign right on the tires. Let’s say it’s $79 per tire. It [...]
Unexpressed Expectations Can Lead To Unexpected Resentments
To a consumer, the word transparency means clarity and being upfront with the true cost of a product or commodity. It's a great concept, but how often does it [...]
5 Easy Ways To Say “Thank You” To Your Team
Is Thanksgiving one of your favorite holidays? It’s definitely one of ours. It doesn’t involve fretting over the right gift or fancy decorations nor does it involve naughty or [...]
Our Formula For Success: Human-Business-Human®
Human-Business-Human® is at the heart of our company philosophy. Its concept is simple: build the relationship first. Conduct the business, second. At ILS, we talk a lot about the “Human-Business-Human®” model, [...]
Human-Business-Human® In Action: A Tale of Two Needle Pokes
One of the key things we teach our clients to use in every patient and employee interaction is our technique called, Human-Business-Human® Why? Because it works. This story has a [...]
New Employee Orientation Begins With A Warm Welcome
Teachers are especially good at creating a warm welcome for their new students. And in this season of back to school, there’s nothing a parent wants more than for [...]