Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
A Note of Thanks
We often get calls, thank you notes, or voicemails from clients who want to share stories about the progress of their cultural transformation. They’re always a bright spot in [...]
VIDEO: A Department Playbook: Keys To Creating Your Culture of Always
Patients are measuring us on two things: Kindness and the FREQUENCY of that kindness. And yet, we have employees doing their own thing operating in silos. So how do [...]
Our Newsletter
Choosing a Language of Service Inside: The key to changing your culture is to change your stories...and to change your stories, you must change your words. VIDEO: Jake shares [...]
A Billboard, A Spatula and Delivering On The Promise of Your Brand
We’ve all seen them. Those colorful billboards on the highway that boast the local hospital ER’s average wait times. Maybe your marketing team or local advertising firm created the [...]
Tell Your Story
The elevators at Dignity Health Medical Foundation help tell their story. What is your organization’s STORY? Do you know it? Could you tell it in 60 seconds [...]