A hospital is only as good as the sum of its resources. It takes every department, from facilities and food service to nursing and surgeons, to work together for the collective goal of patient care and wellness. While technical expertise stems from the hiring and training of the most qualified administration and staff, the ability to provide compassion, convenience, and an exceptional quality of service depends on patient feedback and continual attention to overall experience. Healing and life preservation are a hospital’s primary mission; doing so while implementing a comprehensive approach designed with feedback from patients and their families, however, builds the foundation for an exceptional culture.
It can be argued that the implementation of a Patient Family Advisory Council proves unsurpassable as a tool of capturing and acting upon patient feedback.