How Disney Housekeepers Create Magic (and how yours can too!)
Two of the best interview questions to ask any prospective employee are: 1. What makes you smile? 2. How do you make others smile? This is especially true for [...]
Inside: Introducing Our New Website
A Message From Jake Poore: "The patient is our purpose - but they're not our only customer." REGISTER NOW: Register for our free webinar and discover the keys to [...]
The Best Way To Connect With Patients: Caring Out Loud®
What’s the best way to reduce patient complaints? First, it’s important to understand what patients are complaining about related to their care experience. A 2016 study published in the [...]
High Tech Is Not Always High Touch
By Jake Poore Telemedicine is one of the top trends in healthcare. The growing industry is expected to attract 7 million patients by 2018, up from 350,000 in 2013. [...]
A New Level of Customer Service: The Great Napkin Switch!
I have no hesitation at all rewarding great customer service. And excellent customer service is just what I got at a restaurant recently. I was at an airport in [...]
Inside: Mastering the art of proactive anticipation
Tips to build customer and patient loyalty. And a story about how a simple cloth napkin helped create exceptional customer service. READ MORE SUBSCRIBE TO OUR FREE NEWSLETTER [...]