/Tag: Safety
Jun, 18, 2019 Jun, 18, 2019

When Efficiency Trumps Compassion and Courtesy

By |2019-06-18T15:55:47-05:00June 18, 2019|Categories: Blog Posts|Tags: , , , |

Safety should always be the number one priority. But what happens when compassion and courtesy are trumped in our pursuit of efficiency? Picture this. I was in a hotel [...]

Jul, 1, 2017 Jul, 1, 2017

Article: Can An Organization Be Safe AND Nice?

By |2018-10-16T15:02:16-05:00July 1, 2017|Categories: Articles|Tags: , |

The patient experience is not defined merely by whether a hospital or care facility is “safe.” Safety is invisible to patients…until it isn’t. From the patient’s perspective, their safety [...]