The patient experience is not defined merely by whether a hospital or care facility is “safe.” Safety is invisible to patients…until it isn’t.

From the patient’s perspective, their safety is the utmost priority, but it’s not something that is always top of mind. In a clinical setting, patients assume they’re safe. They trust doctors, nurses, and others to have the knowledge and expertise to diagnose and treat them safely and effectively. It’s only when safety has been compromised or when a mistake has been made that the patient’s radar goes up and suddenly everything else becomes magnified.