Article: Can An Organization Be Safe AND Nice?

//Article: Can An Organization Be Safe AND Nice?

The patient experience is not defined merely by whether a hospital or care facility is “safe.” Safety is invisible to patients…until it isn’t.

From the patient’s perspective, their safety is the utmost priority, but it’s not something that is always top of mind. In a clinical setting, patients assume they’re safe. They trust doctors, nurses, and others to have the knowledge and expertise to diagnose and treat them safely and effectively. It’s only when safety has been compromised or when a mistake has been made that the patient’s radar goes up and suddenly everything else becomes magnified.

By |2018-10-16T15:02:16+00:00July 1, 2017|Categories: Articles|Tags: , |

About the Author:

Jake Poore is the President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of healthcare. An internationally acclaimed keynote speaker and patient experience expert, Jake has worked with thousands of healthcare professionals sharing with them the blueprints needed to create a culture with intention and to improve the employee and patient experience. For nearly a decade, he has taught workshops as faculty for the American College of Healthcare Executives. Contact Jake to book him to speak at your next meeting or conference.