Our Newsletter

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[vc_row][vc_column][vc_column_text]Main story: Patients don’t experience care vertically. They experience care horizontally … across the entire healthcare organization.

Also, Jake Poore explains why your star employee may be a problem in this month’s column, “Beware of Islands of Excellence.”[/vc_column_text][vc_row_inner][vc_column_inner][vc_btn title=”READ MORE” color=”primary” align=”left” link=”url:http%3A%2F%2Fhosted-p0.vresp.com%2F1097777%2F4c3f2aabe8%2FARCHIVE||target:%20_blank|”][vc_btn title=”SUBSCRIBE TO OUR FREE NEWSLETTER” color=”primary” align=”left” link=”url:http%3A%2F%2Foi.vresp.com%2F%3Ffid%3Dc17135d307||target:%20_blank|”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

By |2017-10-04T16:21:54+00:00September 30, 2017|Categories: Newsletters|Tags: |

About the Author:

Jake Poore is the President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of healthcare. An internationally acclaimed keynote speaker and patient experience expert, Jake has worked with thousands of healthcare professionals sharing with them the blueprints needed to create a culture with intention and to improve the employee and patient experience. For nearly a decade, he has taught workshops as faculty for the American College of Healthcare Executives. Contact Jake to book him to speak at your next meeting or conference.