Rising costs of providing healthcare and volatile changes in payment systems and reimbursements all contribute to the challenge healthcare organizations have when it comes to protecting the bottom line. In the past few years, the Hospital Compare website and associated HCAHPS Patient Satisfaction survey from the Centers for Medicare & Medicaid Services have focused a bright light on healthcare providers’ ability to deliver excellent patient experiences. Most healthcare organizations today are making some effort toward specifically improving patient experiences, with 84% of healthcare executives placing “Patient Experience” among their top three priorities, according to a survey conducted by HealthLeaders Media in 2012.
September 12, 2017|Tags: Patient Experience, Patient-Driven Care, Return on Investment|
About the Author: Jake Poore
Jake Poore is the President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of healthcare. An internationally acclaimed keynote speaker and patient experience expert, Jake has worked with thousands of healthcare professionals sharing with them the blueprints needed to create a culture with intention and to improve the employee and patient experience. For nearly a decade, he has taught workshops as faculty for the American College of Healthcare Executives. Contact Jake to book him to speak at your next meeting or conference.