A Reminder That We’re On The Right Path
It really hit home for me this past week as to why we do what we do here at Integrated Loyalty Systems. Dr. Atul Gawande, a practicing surgeon at [...]
Swapping Graffiti For a Language of Service
Every industry, organization, and business has graffiti – or things that distract from the ideal customer experience. At Integrated Loyalty Systems, we define graffiti as anything that distracts or [...]
On The Path Toward Exceptional Patient Experiences
Our team recently wrapped up a workshop with the dedicated professionals at Baystate Health Women's Services in western Massachusetts. Their team consisted of caregivers and staff from every department [...]
Which Patient Belongings Bag Would YOU Prefer?
When talking about the patient experience, it’s important to remember that it’s often the little things we take for granted that can leave the biggest impression. For instance, healthcare [...]