Inside Our Latest Newsletter: PX Solutions
Do your volunteers know how important they are? Too often they (or we) dismiss them as being "just a volunteer" but really? The work they do is sacred. Read [...]
How To Get Your Employees To Stop Passing The Buck
You know the expression, ‘the buck stops here’? Wouldn’t it be great if every employee in every industry stopped passing the buck? Imagine, a world where engaged employees took [...]
Precision and Mayhem (Lessons from the Royal Wedding)
Did you watch the Royal Wedding? I sure did. At 5 am I propped myself up on the couch and became immersed in all things royal. Every channel covered [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Reduce Patient Anxiety By Putting the Worry In the Room What Mark Zuckerberg Can Learn From Starbucks About Crisis Leadership and [...]
Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
Hardwiring Random Acts of Kindness So They Become Business As Usual
Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]