Read Our Newsletter: PX Solutions
The "Handoff" of patients from one care team member to the next is critical. We must get this right. Read more from ILS President and Chief Experience Officer Jake Poore [...]
Putting The Worry In The Room
There’s a tool I’ve been working on and refining for the medical field, and I’d like to share it with you. It’s a simple concept I call “Proactive Anticipation,” [...]
Our Monthly Roundup of PX In the News
Our Monthly TOP 5 Patient Experience News Stories: Listening Is A Lost Art In Medicine: Here's How To Rediscover It How To Communicate With Cultural Sensitivity and more inside...! [...]
A Note of Thanks
We often get calls, thank you notes, or voicemails from clients who want to share stories about the progress of their cultural transformation. They’re always a bright spot in [...]
The Magic Power of a Special Button
My family and I just got back from a fabulous Disney vacation. It was our kids’ spring break and arguably one of the most popular times to visit Walt [...]
One Way Nemours Gives Patients Peace of Mind
Two nights before we were to leave for a Walt Disney World vacation, my daughter developed a slight fever and a weird rash. At first, I panicked. But one [...]