Human Kindness Elevates the Human Side of Healthcare
We've all seen videos on social media that go viral with stories about people performing random acts of kindnesses. And they always make us smile, or sometimes cry. But [...]
Remembering Orlando Pulse
Remembering Orlando Pulse Incredibly, it's been three years since the Orlando Pulse nightclub shooting. When a community has been pierced by tragedy, a tremendous sense of helplessness often arises. But [...]
Hope Rocks
Hope. You can’t see it with your eyes. But what if you could? What if you could pick up a piece of hope and carry it with you? Like [...]
Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
Hardwiring Random Acts of Kindness So They Become Business As Usual
Using someone’s name is a customer service trick anyone can use to personalize and warm-up the customer or patient experience. Why? Because something magical happens when people use your [...]
Hope Your Valentine’s Day Is Filled With Kindness
I remember one Valentine's Day afternoon when my younger daughter was sick. She was running a fever and we were out of medicine, so I made a quick trip [...]