Hope Rocks
Hope. You can’t see it with your eyes. But what if you could? What if you could pick up a piece of hope and carry it with you? Like [...]
The Heart of A Great Patient Experience
A post by ILS Facilitator, Bailey Figueroa My mother in law was recently admitted to Sutter Medical Center in Sacramento, CA for scheduled open heart surgery to replace a blocked [...]
Nurses Appreciation Week
Nursing is so much more than a job or a career. It truly is a calling. My mother was a nurse and she embraced that calling for nearly 20 [...]
Why A Free Turkey Dinner Might Not Be A Good Thing
I have an old book filled with recipes handed down through the generations. On page 112 there's a recipe for apple pie. Page 53 shows a recipe for chicken [...]
Creating a Patient-Driven Model For Care
In your organization, think about what specifically has become so imprinted in your culture, in your daily operation, in your interactions with customers (and each other), and even your physical [...]
Handprints In The Hallway: How Disney Connects Employees To Something Bigger
One of the backstage areas at The Great Movie Ride attraction at Disney's Hollywood Studios. Think back to all of the former jobs you’ve held and the [...]