Keep Private Conversations Private With The Art of Positive Distraction
There are many ways to keep private conversations private. Maybe you close a door. Lower your voice. Move to a quiet area so you can respect the privacy of [...]
Caring For Others Requires “Emotional Intelligence”
Emotional intelligence is the ability to read the emotions of others. It's a valuable skill in any industry that deals with customers, guests, visitors, and of course patients because [...]
How Disney Handles Visual Intrusions
Since my family lives in Orlando, we visit Disney fairly regularly. During one such visit, we visited Hollywood Studios and I snapped this photo of an area being refurbished. [...]
How Disney Preserves The Guest Experience
How Disney Hides Their Backstage Areas To Create Great Guest Experiences Most people are aware that Disney has backstage areas where their cast members (employees) and character entertainers go [...]
How To Make Your Facility Stand Out From The Others
If you’ve seen one doctor’s office, waiting room, exam room…you’ve seen them all, right? Well, maybe that’s not entirely accurate, but you know what I mean. By and large, [...]
Our Newsletter – Form, Function, and The Art of Positive Distraction
Inside: How Disney characters can help the patient experience.Jake talks about the need for balance and the yin and yang of Patient Experience.VIDEO: Jake shares his best strategy for creating [...]