Remembering September 11
It's hard to believe it's been 18 years since the tragic events of September 11, 2001. So much has changed in the world. I'm sure you remember where you [...]
It's hard to believe it's been 18 years since the tragic events of September 11, 2001. So much has changed in the world. I'm sure you remember where you [...]
The best way to inspire employees to go above and beyond to create a great experience for customers or patients is to connect them to their PURPOSE. [bctt tweet="When [...]
Clinical excellence is good. Clinical excellence with reminder scripts of what to say and do during a clinical visit is better. Clinical excellence with Caring Out Loud® is BEST. [...]
Joy. It's different than contentment. The dictionary defines joy as "a feeling of great pleasure or happiness." And it lists elation, glee, and delight as synonyms. While now is the [...]
Emotional intelligence is the ability to read the emotions of others. It's a valuable skill in any industry that deals with customers, guests, visitors, and of course patients because [...]
I believe the most dangerous phrase in any language — the one that will absolutely derail any plans to improve the patient experience — is this one: Because we’ve [...]