Seeds of Hope
In my ongoing pursuit to find best practices in healthcare, I stumbled upon something I thought was really great, and I wanted to share it with you. Every cancer [...]
Humbling: A Visit To The O.R.
An incredible experience observing open heart surgery Humbling. If I could choose one word to describe my job, that's the one I would choose: Humbling. Every day I get to work [...]
Our Monthly Roundup of PX In the News – October 9, 2019
TOP 5 PX news stories this month: Putting Healing Back At The Center of Healthcare 10 Attributes of Culture That Make It So Difficult To Change Creating Memorable Experiences: [...]
Happy Employees = Happy Customers
Happy employees create great experiences for patients and customers. How? Well, we know that great patient or customer experiences aren’t a result of one big moment or one big [...]
A Day Full of Magic
There’s magic happening all around us. We just need to pay attention. I’m happy to say I was paying attention on this one particular day and I couldn’t help [...]
Jake Poore On The Key Elements Of An “On The Spot Recognition” Program
What's the recipe for a great On The Spot Recognition program? And why is it NOT a good idea to tie a recognition program to external rewards like gift [...]